Suggestion: you approve
The assistant drafts a reply, but nothing goes out until you decide. In Messages, the conversation is flagged To approve and shows “Reply suggested by the AI” with three buttons:
- Send: the reply goes out as is.
- Edit: you fix the text, then send.
- Ignore: you do not answer with this draft.
If the checker blocked the reply (a number that was not in your data), you see it: “Blocked by the checker · safe sentence”.
Automatic: it answers on its own
The assistant sends directly. You see every conversation in Messages (label AI answers) and can take over whenever you want. Serious cases always go to a person, even in Automatic.
Which one?
- You are starting or you sell expensive items: begin in Suggestion for a few days to see how it answers.
- You get many messages and like its replies: switch to Automatic, which is where answering in seconds makes the difference.
Switching mode
You choose the mode at activation and change it later from the home page (“Reply mode”).
Meta only allows a reply within 24 h of the customer's last message. In Suggestion, a draft approved too late cannot go out: the app shows “24 h window exceeded”.
Still stuck?
Email us at [email protected] and describe what you see on screen. Support is by email.