Where to see them
The Statistics tab gives the detail; the home page shows a summary (“At a glance”) with the change versus the previous period.
Pick the period and the channel
Switch between 7 days and 30 days, and between All channels and one channel (Messenger, Instagram).
The numbers
- Messages received and the number of conversations.
- Answered by the AI: the share of the assistant's replies, and the ones you made yourself.
- Average response time: from the customer's message to the reply.
- Conversation → order: how many conversations lead to an order.
- Appointments: confirmed and pending.
- Revenue from recorded orders.
- Most requested products and What customers ask (the questions that keep coming back).
“Still little data”: the numbers fill up with your conversations.
Reading them well
- A rising AI share with a falling response time means the assistant is taking load off you.
- Questions that keep coming back are ideas to add to your FAQ.
- A much requested product that is often out of stock is worth restocking.
Soon
- soon A daily report every morning on WhatsApp or Telegram.
Still stuck?
Email us at [email protected] and describe what you see on screen. Support is by email.