How it works
The chat opens right after you connect your page. Each question offers buttons or a free field. Everything is saved at every step: close the page and come back with Resume the setup. A preview phone shows live what the assistant will know.
The questions, in order
- What do you sell? Your business decides the mode: Shop (catalog and orders) or Services (prices, hours, appointments).
- Your assistant's name, tone and emojis: relaxed Derja, professional, or French.
- Your products or your services (see Add your products).
- Delivery, exchanges, hours, address (see Teach it your delivery, returns and FAQ).
- Your number for serious cases: complaint, refund, angry customer.
- What customers ask all the time, and what it must NEVER say.
- Test me! then Shall we activate it? (see Test before you activate).
It never guesses
When you write products or prices as free text, JAWEBNI shows what it understood and asks you to confirm. What it does not understand, it tells you instead of inventing. Later, the assistant only states a price that comes from your data.
Edit afterwards
You change everything later in the Assistant tab (the “form” version of the same setup). Edit, save, test again.
Still stuck?
Email us at [email protected] and describe what you see on screen. Support is by email.